Role Aims

To support service users to:

• Develop coping strategies that promote emotional regulation, perspective-taking and self-care

• Increase self-efficacy, resilience and confidence

• Improve engagement with mental health services

• Recognise and manage triggers that may impact wellbeing

• Build and sustain positive social interactions

• Follow appropriate treatment, medication, or therapeutic programmes

Key ResponsibilitiesService Delivery

• Provide welcoming, respectful and person-centred support.

• Act as the emotional wellbeing specialist within the service, supporting appropriate referral pathways.

• Maintain effective working relationships with probation teams and partner agencies.

• Manage a caseload of individuals, delivering support in line with assessed needs.

• Deliver structured 1-to-1 interventions and casework for individuals with varying and sometimes complex needs.

• Conduct holistic assessments to determine required support levels.

• Develop and agree personalised action plans with service users.

• Deliver both one-to-one sessions and group interventions as required.

• Offer advocacy, guidance, information and practical assistance to support wellbeing and engagement.

• Deliver tailored casework that reflects individual needs and circumstances.

• Facilitate referrals to complementary services and liaise with external agencies to monitor progress.

Risk & Safeguarding

• Monitor and respond to changes in risk, escalating concerns in line with local procedures.

• Manage challenging behaviour and support individuals to regulate strong feelings.

• Understand risk assessment processes when making external referrals.

Collaboration & Multi-Agency Working

• Build positive relationships with internal colleagues and external partners.

• Contribute to meetings, case conferences and inter-agency planning.

• Promote the benefits of wellbeing support and encourage appropriate referrals.

Administration & Performance

• Maintain accurate, up-to-date case notes and digital action plans.

• Use digital tools to record activity and share information in line with policy.

• Meet service performance targets and contribute to continuous improvement.

• Deliver services across various community sites, including probation offices and partner locations.

Health, Safety & Professional Standards

• Follow all relevant policies, procedures and statutory requirements.

• Maintain safe working practices and ensure safeguarding responsibilities are upheld.

• Respect confidentiality and follow data protection requirements.

• Maintain professional boundaries at all times.

Teamwork

• Work collaboratively within a multidisciplinary team.

• Share knowledge and support colleagues across services.

• Participate in reflective practice, learning, and service development.